Refund Policy

NotepadXtreme itself is free, so you can try it on your own computer before buying anything. NotepadXtreme Pro is a one-year licence that unlocks extra features.

When you can get a refund

Refunds are given only when your Pro licence doesn't work — the key won't activate, or Pro stays locked on your computer — and we can't fix it. Email support@notepadx.app within 14 days of purchase with your order number and what happens when you activate the key. We'll try to fix it first; if we can't within a reasonable time, we'll refund you in full. within 14 days of purchase with your order number and a description of the problem. We'll try to fix it first; if we can't within a reasonable time, you get your money back.

What isn't covered

Anything else isn't covered by this policy — including changing your mind, buying by mistake, or Pro features working differently from what you expected — unless the consumer law where you live gives you that right (see below).

After a refund

Your licence key is switched off and the app returns to the free tier. Your files, drafts and history stay exactly where they are.

How refunds are paid

Refunds go back to your original payment method through our payment provider, usually within 5–10 business days.

Your legal rights

This policy does not limit any rights you have under the consumer law of the country where you live. Where the law gives you a right to cancel or to a refund, that right applies in addition to this policy.

Contact

Questions about refunds? Email support@notepadx.app.